The Audio Exchange Difference
Our shipping team works closely with our sales and repair departments to ensure that items are shipped to you as described, are well packed and fully insured. Whether it’s an open box turntable, vintage receiver or brand new item it’s important to us that you receive your item exactly as expected.
Audio Exchange provides you the best value for your dollar. All orders for new product placed on audio-exchange.com, over $50, ship FREE. We may charge shipping for used and vintage items since packing and delivering these items is more challenging. The shipping price will be clearly marked on the sale page which you can see before your purchase. Records and LPs will incur shipping charges commensurate with Media Mail charges.
The Lower 48. We offer free shipping to the contiguous 48 United States only. In the case of Nordost cables we offer free shipping to Alaska, Hawaii and Puerto Rico in addition to the continental United States.
Most orders ship same or next day. We strive to ship all orders within one business day, but some items require extra attention or need to be drop shipped directly from the manufacturer. If shipping will take longer than two days we will contact you with an estimated shipping date.
Online orders only. In order to qualify for FREE shipping, orders must be placed directly on audio-exchange.com.
Manufacturer Exclusions. Many of the items that we carry in our brick and mortar store are not available for sale on our website. Restrictions from manufacturers such as Sonus Faber, McIntosh and others prohibit us from advertising and selling online. If you see a brand or item that we carry in-store that is not on our store site, please contact us directly at 804-282-0438 to discuss your options.
Order doesn't qualify? If you order doesn't qualify or you require expedited shipping, we provide excellent shipping rates. Once you provide Zip Code in the shopping cart, we'll present you with options and rates if a pre-filled flat rate has not already been selected.
Returns. If you choose to return your order, we will deduct the cost of shipping from any refund.